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Safety & Trust3 min read
Security Deposits
How deposits work and when they are refunded.
1How Deposits Work
Security deposits are held as a pre-authorization on your payment method. The funds are reserved but not charged unless the owner files a damage claim.
Tips
- Deposits are typically 1-3x the daily rental rate
- Higher-value items may require larger deposits
- Some owners waive deposits for verified users
2When Deposits Are Charged
Deposits are only charged if the owner reports damage or the item is not returned. The owner must provide documentation and the claim goes through our review process.
3Getting Your Deposit Back
After returning the item and the owner confirms the return, the deposit hold is released. This typically takes 3-5 business days depending on your bank.
Important
- •Late returns may delay deposit release
- •Take photos at return to protect yourself
4Disputing Deposit Claims
If you disagree with a deposit claim, you can dispute it through our support system. Provide your documentation and our team will review the case fairly.