Privacy Policy

Last updated: January 4, 2026

1. Introduction

Solist ("we," "our," or "us") operates the peer-to-peer rental marketplace at solist.rent (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using Solist, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, profile photo, and password when you create an account.
  • Identity Verification: Government-issued ID, selfie photos, and address verification documents when you verify your identity.
  • Payment Information: Credit/debit card details, bank account information, and billing address processed through our payment provider Stripe.
  • Listing Information: Photos, descriptions, pricing, location, and availability for items you list.
  • Communications: Messages exchanged with other users, support requests, and feedback you provide.
  • Booking Information: Rental dates, pickup/return details, and condition documentation.

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages visited, features used, search queries, click patterns, and time spent on the Platform.
  • Location Data: Approximate location based on IP address; precise location only with your consent for location-based features.
  • Cookies and Tracking: We use cookies, pixels, and similar technologies to enhance your experience and analyze usage.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Platform
  • Process transactions and send related information (confirmations, receipts, invoices)
  • Verify your identity and prevent fraud
  • Send you booking notifications, reminders, and updates via email and SMS
  • Send security alerts and two-factor authentication codes
  • Facilitate communication between renters and owners
  • Respond to your comments, questions, and support requests
  • Send promotional communications (with your consent)
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Comply with legal obligations and enforce our terms

4. SMS and Communication Consent

When you provide your phone number and opt in to receive SMS messages from Solist, we may send you text messages related to:

  • Account verification (one-time passcodes)
  • Booking confirmations and updates
  • Rental reminders (pickup and return dates)
  • Payment notifications
  • Important account security alerts

Message Frequency: Message frequency varies based on your rental activity, typically 1–5 messages per active rental transaction.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message after opting out. You may also manage your SMS preferences in your account settings at solist.rent/dashboard/settings/notifications.

Help: Reply HELP to any message for assistance, or contact us at [email protected].

No Sharing of SMS Data: Solist does not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party. We do not share your opt-in data or phone number with any third parties for their marketing purposes.

Carriers:Carriers (T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages.

5. Information Sharing

We may share your information with:

5.1 Other Users

When you interact with other users (e.g., booking or listing items), we share necessary information such as your name, profile photo, ratings, and contact information for rental coordination.

5.2 Service Providers

We work with third-party companies to provide services on our behalf:

  • Stripe: Payment processing and identity verification
  • Twilio: SMS notifications and phone verification
  • Resend: Email delivery
  • Vercel: Hosting and infrastructure
  • Neon: Database services
  • Sentry: Error monitoring and performance

5.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Solist, our users, or others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password hashing
  • Two-factor authentication options
  • Regular security assessments
  • Access controls and monitoring

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or legal requirements:

  • Transaction records: 7 years (tax and legal compliance)
  • Communication records: 3 years (dispute resolution)
  • Account information: Until deletion request plus 30 days
  • Anonymous analytics data: Indefinitely

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your data

To exercise these rights, contact us at [email protected] or through your Account Settings.

9. Cookies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our Platform
  • Improve our services
  • Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

10. Children's Privacy

Solist is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or Platform notification.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: