Cookie Policy
Last updated: December 2024
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve your browsing experience. We use cookies and similar technologies (like local storage and pixels) to operate and improve Solist.
How We Use Cookies
We use cookies for the following purposes:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as:
- Keeping you signed in to your account
- Remembering items in your cart or saved listings
- Processing secure payments
- Preventing fraud and ensuring security
- Load balancing to ensure site stability
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information:
- Pages visited and time spent on each page
- Error messages encountered
- How you arrived at our site (referral source)
- Device and browser information
Functionality Cookies
These cookies remember your preferences and choices to provide a personalized experience:
- Your preferred language and region
- Search preferences and filters
- Recently viewed listings
- Communication preferences
Marketing Cookies
With your consent, we may use cookies to:
- Show you relevant advertisements on other websites
- Measure the effectiveness of our advertising campaigns
- Limit how often you see an advertisement
- Understand your interests to provide relevant content
Cookies We Use
| Cookie Name | Purpose | Duration |
|---|---|---|
| solist_session | Maintains your login session | Session |
| solist_csrf | Security token for form submissions | Session |
| solist_preferences | Stores your site preferences | 1 year |
| solist_recent | Recently viewed listings | 30 days |
| _ga | Google Analytics (anonymous usage data) | 2 years |
| cookie_consent | Records your cookie preferences | 1 year |
Third-Party Cookies
We work with trusted third parties who may place cookies on your device:
- Stripe - For secure payment processing
- Google Analytics - For understanding site usage
- Intercom - For customer support chat
- Cloudflare - For security and performance
These third parties have their own privacy policies governing their use of cookies.
Managing Cookies
You have control over cookies. Here's how you can manage them:
Cookie Preferences
When you first visit Solist, you'll see a cookie banner that allows you to accept or customize your cookie preferences. You can change these settings at any time by clicking "Cookie Settings" in the footer.
Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete individual cookies or all cookies
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies (note: this may break site functionality)
Opt-Out Links
For specific third-party tracking, you can opt out directly:
Do Not Track
Some browsers have a "Do Not Track" feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no industry standard for how companies should respond to Do Not Track signals. Solist currently does not respond to Do Not Track signals, but you can use the cookie management options described above to control tracking.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting a notice on our website or through the cookie consent banner.
Contact Us
If you have questions about our use of cookies, please contact us at [email protected].
This Cookie Policy should be read together with our Privacy Policy and Terms of Service.