Cancellation & Refund Policies
Life happens. We make it easy to cancel when you need to, with clear policies that are fair for everyone.
Cancellation Policies
Each listing shows which policy applies. Look for it in the booking details.
Flexible
Best for renters who want maximum flexibility
For Renters
Full refund up to 24 hours before start time
For Owners
Can cancel anytime before rental starts
Service Fee
Service fee refunded if cancelled 24+ hours ahead
Moderate
Balance between flexibility and commitment
For Renters
Full refund up to 5 days before start; 50% refund 1-5 days before
For Owners
Can cancel up to 48 hours before with no penalty
Service Fee
Service fee refunded if cancelled 5+ days ahead
Strict
For owners who need booking certainty
For Renters
50% refund up to 7 days before; no refund within 7 days
For Owners
Must provide 7 days notice or face review penalty
Service Fee
Service fee only refunded if cancelled 7+ days ahead
How to Cancel a Booking
For Renters
- 1
Go to your Dashboard
Navigate to Dashboard > My Bookings
- 2
Find your booking
Select the booking you want to cancel
- 3
Click Cancel Booking
Review refund amount and confirm
For Owners
- 1
Go to your Dashboard
Navigate to Dashboard > Owner Bookings
- 2
Find the booking
Select the booking you need to cancel
- 3
Provide a reason
Help the renter understand why
Late Returns & Extensions
Need more time? Here's how to handle it.
Request an extension
Message the owner through the app before your return time
Owner approves extension
If approved, pay for additional days at the same rate
Unapproved late returns
May result in additional charges and negative reviews
Late Return Fees
- Up to 2 hours lateGrace period
- 2-12 hours late50% daily rate
- 12+ hours lateFull daily rate
* Fees may vary by listing. Always check the listing details.
Refund Timeline
Cancellation requested
Immediate
Refund processed
3-5 business days
Funds in account
5-10 business days
Frequently Asked Questions
How do I cancel a booking?
Go to your Dashboard > Bookings, find the booking you want to cancel, and click "Cancel Booking." Follow the prompts to confirm. You'll receive an email confirmation with refund details.
When will I receive my refund?
Refunds are processed within 3-5 business days. Depending on your bank, it may take an additional 5-10 days to appear in your account.
What if the owner cancels on me?
You'll receive a full refund including service fees. We'll also help you find a replacement rental. Owners who cancel frequently may face account restrictions.
What if I return an item late?
Late returns are charged at the daily rate. Communicate with the owner if you need an extension - most owners are flexible if you ask ahead of time.
Can I get a refund for unused days?
If you return an item early, refunds for unused days are at the owner's discretion. Contact the owner through the app to request a partial refund.
What happens in case of emergency?
We handle emergencies (medical, weather, etc.) on a case-by-case basis. Contact support with documentation and we'll work with you to find a fair solution.
Need Help?
Our support team is here to help with cancellations and refunds.